Privacy Policy

Introduction

This Privacy Policy explains how mystic-warden collects, uses, and protects personal information provided by visitors and clients of our website and services.

Information We Collect

We collect the following types of personal information:

• Name and contact information provided through enquiry forms
• Email addresses submitted for service requests
• Service preferences and restoration requirements
• Correspondence related to service delivery

How We Use Your Information

Personal information collected is used for the following purposes:

• Responding to service enquiries and assessment requests
• Scheduling and coordinating restoration services
• Communicating about service delivery and project updates
• Maintaining records of client interactions and service history

Data Storage and Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Personal data is stored securely and access is restricted to authorised personnel only.

Information Sharing

We do not sell, trade, or rent personal information to third parties. Information may be shared with trusted service providers who assist in business operations, subject to confidentiality agreements. We may disclose information when required by law or to protect our rights.

Cookies and Tracking

Our website uses cookies to enhance user experience and analyse site usage. Visitors can control cookie preferences through browser settings. For detailed information about our cookie practices, please refer to our Cookies Policy.

Your Rights

Under applicable data protection laws, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Object to processing of your personal information
• Request restriction of processing
• Data portability

To exercise these rights, please contact us using the details provided on our Contact page.

Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Client service records may be retained for legitimate business purposes including warranty fulfilment and service history maintenance.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of third-party websites. We encourage visitors to review the privacy policies of any external sites they visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take steps to delete such information.

Changes to This Policy

We reserve the right to update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website and services following policy changes constitutes acceptance of the revised terms.

Contact Information

For questions or concerns regarding this Privacy Policy or our data practices, please contact us via the information provided on our Contact page.